Terms and Conditions

 

Terms and Conditions

Nutz Surfboards and Nutz Clothing and its content is copyright of Nutz Surfboards and Nutz Clothing (nutzlife.com), companies registered under company registered numbers Nutz Surfboards 19625 and Nutz Clothing 26561, operated as Surfboard manufacturer and on-line retail companies under Jersey law.

All items purchased from nutzlife.com are subject to the terms and conditions set out here as listed below.
Please ensure you have fully read and understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms and conditions laid out and are bound by them. Should you require further clarification on our terms and conditions please get in touch.

Products 

We have made every effort to accurately represent the information and colours of products on this website. However, as colours vary between different monitors, we cannot guarantee that your monitor’s display will accurately reflect the actual product colour. We will take every care to ensure that product information and pricing are accurate at the time they are entered. All sizes and measurements are approximate. 

All products that are in stock are listed as available on our website, as soon as an item is no longer in stock it will be listed as out of stock on the website until it becomes back in stock. You as a customer can not purchase an item if it is not in stock.  

Ordering from nutzlife.com 

When placing an order the customer must ensure that their email address entered at the time of order is placed is correct and their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted. Please ensure when purchasing items that you are aware of the total purchase price. This amount will be confirmed to you on the shipping and payment page and on your confirmation email. 

When an order is placed by the customer an email will be sent which acknowledges receipt of the order placed and lists the items ordered and total price including delivery and taxes. 

By placing an order via the nutzlife.com website the customer agrees to purchase the item(s) in question. Acceptance of the order takes place once the order is dispatched and a confirmation email is sent. 

Delivery Charges 

Channel Islands 

Standard Delivery - £1.95 excluding surfboards 

Surfboards - £12.00 

Delivery should normally take 2-5 working days.

United Kingdom 

Standard Delivery - £2.95 excluding surfboards 

Surfboards - £15.00

Delivery should normally take 3-7 working days 

Europe 

Standard Delivery - £8.00 

Surfboards - £20.00

Delivery should normally take 5-7 working days

Rest of the World 

Standard Delivery - £8.00 

Surfboards - £30.00

Delivery should normally take 7-10 working days 

You order will be delivered by Royal Mail or Jersey Post. Please note that Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days and 28 days for International orders. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item (surfboard), please check that your local post office is not holding it for collection. Please note, nutzlife.com can only entertain claims for lost items within 70 days of dispatch.

All items are dispatched within one working day of placing your order excluding surfboards. 

Prices shown on the site do not include any Taxes which may be due at your point of destination. The total amount payable including delivery charge, however, not including any taxes due, will be displayed before the order is confirmed by the customer and the order is placed. 

Returns 

All items can be returned within 14 days of purchase, provided it is in its original, unused condition and you the customer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to try on the goods but we do request that hygiene seals are not removed and items are not used in any way if they are to be returned. You the customer have an unconditional right to cancel a order inside the given timescale and receive a refund within 30days. 
We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
When making a return you must ensure include your original invoice detailing your order number when returning your goods. Failure to do so may cause delays in processing your return.
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Privacy Policy 

Nutz Clothing and Nutz Surfboards is fully committed to protecting your privacy. All information collected on our website will only be used to process orders and provide you with a more information on nutzlife.com offers and promotions. 
In order to make a purchase with nutzlife.com, all customers will be required to enter their personal details at the point of sale. 
Details collected upon this process will include your name, e-mail address, postal address and telephone number. We will also monitor registered customers’ site usage, purchasing and traffic patterns to improve the functionality of our website design in addition to the products and services offered.

Pricing 

You are responsible for checking prices at the time the order is placed as prices are subject to change without notice. Prices shown on the site do not include any taxes which may be due at your point of destination. The total amount payable, excluding any taxes due, however, including delivery charge, will be displayed before the order is confirmed by the customer and the order is placed. 

Prices are liable to change without notice, however product price changes will not affect orders which have already been placed and where an order dispatch email has been received. If the price of an item is reduced after an order is placed the difference will not be refunded.

Payment 
We accept - Pay Pal through a secure third party payment gateway (SagePay)

Linking to this website 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.
Should users experience any difficulties with our site or products then please email enquiries@nutzlife.com, call on 01534 486583 or write to:

Nutz Factory 
La Verte vue 
Rue du Rondin 
St. Mary
Jersey, JE3 3AE 

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.